RETURNS AND EXCHANGES: All sales are final, returns and exchanges are not accepted. Regular priced items can be exchanged for size and style only, and must be within 15 days of the delivery date. Items must be received in its original form. It must not be worn, altered, washed or damaged with all the tags in place. Please contact us at info@zeugari.com so we can issue you a Return Authorization number. Any returns to the warehouse with duties or taxes pending will be automatically refused. Please follow RA instuctions carefully to prevent this. This return authorization number must be clearly marked on the package to avoid further delays. Items MUST be received to Zeugari's discretion, at which the return will be billed to your credit card. Refusals for shipments will be charged again for return shipping to residences or place of business. Refunds related to to package refusals will be subject to a 15% restocking fee as well as the fee for return shipping to our warehouse.
DAMAGES: Damage policy applies to 2009 and 2010 collection only. Zeugari guarantees its clothing to be free from damage or manufacturer's defect for the first 60 days from the date of order as long as you follow our care instructions. If you received a damaged or detective item, please notify us at info@zeugari.com within 10 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. All suits are subject to validation and approval by Zeugari for replacement. Zeugari suits will experience normal wear and tear over time.DAMAGED OR TAMPERED PACKAGING: In the rare case your package appears tampered, keep the packaging for inspection. DO NOT SIGN FOR THE PACKAGE. Failure to do so will prevent UPS from investigating your claim. Zeugari Beachwear cannot be responsible for lost or damaged contents after it leaves the warehouse.
CARE INSTRUCTIONS: Zeugari swimsuits are constructed of the finest imported and trims that are extremely delicate in nature. All suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long period of time in heavily chlorinated or salted water. Right after swimming please hand wash in cold or cool water and hang to dry. If soap is used, please use very mild soap intended for delicates. Following these care instructions will help excel the life of your suit. All kaftans are dry clean only, and the jersey rompers are hand wash, and hang to dry.